Frequently Asked Questions
Everything you need to know about our gut-health products and services.
How should I store my Biomel products?
To maintain the maximum potency of our live cultures, we recommend storing your Biomel drinks in the refrigerator. Our snack bars can be kept in a cool, dry place out of direct sunlight.
Are Biomel products vegan and dairy-free?
Yes, all Biomel products are 100% plant-based, dairy-free, and vegan-friendly. We use high-quality coconut and almond bases to ensure a delicious taste without any animal products.
How long does shipping take?
Standard shipping typically takes 2-4 business days. Because our drinks are perishable, we use temperature-controlled packaging to ensure they arrive fresh and ready to enjoy.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.
Are your ingredients organic and non-GMO?
We prioritize clean labels. All Biomel products are non-GMO and we source organic ingredients whenever possible to ensure the highest nutritional quality for your gut health.
Do you offer a subscription service?
Yes! You can subscribe to your favorite Biomel products and save 15% on every order. You have full control to pause, skip, or cancel your subscription at any time through your account dashboard.