Returns & Exchanges
Due to the perishable nature of our probiotic food products, we prioritize food safety and hygiene above all else. We offer a full refund or replacement for any items that arrive damaged or do not meet our quality standards within 14 days of delivery.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue regarding your Biomel products.
Provide Documentation
For quality concerns or shipping damage, please attach clear photographs of the product, packaging, and the batch code found on the label.
Verification Process
Our quality assurance team will review your request within 48 hours to ensure compliance with our food safety and storage protocols.
Resolution
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing